Common questions. Straight answers.

Quick Tow Boston does not set or publish the independent operator's rates. Give the line your vehicle, pickup location, destination and access details; the operator confirms the price and what it covers before dispatch.

The line takes calls day or night. Ask what the call costs when you ring, including any after-hours charge, and you will have the number before the truck rolls.

Payment methods are set by the independent operator. Ask which methods are accepted when the operator confirms the quote, before dispatch.

Coverage and dispatch rules depend on your policy or membership. Contact your insurer or motor club to confirm benefits and whether it must arrange the service; if you call Quick Tow directly, ask the operator what documentation is available before dispatch.

Arrival depends on your exact location and an independent operator's availability. Give the line your address, nearest exit or pin location, then ask the operator for an arrival window when the job is confirmed.

We cover 43 places across Greater Boston: the seven core neighborhoods of the city, the southern and western Boston neighborhoods, the waterfront around Logan Airport and the Seaport, Cambridge and Somerville across the Charles, the North Shore inner ring from Chelsea out to Lynn, the western suburbs along Route 128 and the Mass Pike, and the South Shore inner ring around the Braintree Split. All of it is in Massachusetts, across Suffolk County and the inner ring of Middlesex, Norfolk and Essex.

Yes. I-93 and the O'Neill Tunnel, I-90 the Mass Pike, Route 1 and the Tobin Bridge, I-95 and Route 128, Storrow Drive and Memorial Drive. On the state highways the Massachusetts State Police decide who tows and where it goes when they are on scene. If police are on scene the officer decides who tows and where it goes; inside the city that means a City of Boston tow, and in a suburb it means that town's own impound.

Those cities are within the 43-place service area. Pin-drop your location or give the nearest exit, cross street or mile marker, describe the vehicle and problem, and let the operator confirm availability and equipment for the job.

The correct method depends on the vehicle manufacturer's towing instructions, drivetrain, clearance and whether its wheels roll freely. Give the operator the year, make, model and condition, and check the towing section of the owner's manual before the method is confirmed.

Call with the exact year, make, model, battery state and whether the vehicle can enter its transport or tow mode. The matched operator must confirm the equipment and follow that vehicle's manufacturer instructions before dispatch.

The line accepts motorcycle and RV requests. Give the bike, scooter, trike, motorhome or trailer type, its condition and location; the independent operator confirms whether suitable equipment is available before dispatch.

Call with the pickup, destination, vehicle condition and access at both ends. An independent operator confirms whether the route and schedule are available and quotes the job before dispatch.

Call with the vehicle year, make and model and describe what happens when you try to start it. The operator confirms whether jump-start service is appropriate and what equipment is available; a shop should diagnose a battery, alternator or starter fault.

Call with your location, vehicle and whether you have an inflated spare, jack and locking-lug key. The operator confirms the available service. On an active freeway shoulder, stay belted with hazards on and follow law-enforcement or state police instructions.

Call with the exact fuel type and location. The independent operator confirms whether delivery is available, the quantity and the full quote before dispatch.

Call with the vehicle year, make and model and explain whether the key is locked inside, lost or damaged. The operator confirms whether lockout service is suitable or whether you need an automotive locksmith or dealer.

Coverage depends on your policy and the circumstances. Contact your insurer to confirm benefits, required dispatch steps and documentation; ask the independent operator what receipt or job details it provides.

If law enforcement orders the tow, the officer controls the removal and destination; inside Boston that can mean a City pound, while a suburb uses its own impound process. If the vehicle is released or the tow is not police-ordered, call the line for an operator-confirmed quote.

For a tow you request, give the preferred destination when you call and have the operator confirm it before dispatch. A police-ordered tow follows the destination selected by the agency, and a receiving shop may have its own hours or intake rules.

Yes, and Massachusetts is specific about it, so it is worth being precise. Under M.G.L. c. 266 s. 120D a tow from private property is only lawful when the property owner has posted 'No parking' signs at all entrances and exits and has notified the local police chief in writing before the vehicle is removed. If the tow company fails any of those provisions, it must release the vehicle with no removal or storage charge. The tow itself is priced to the state DPU maximums in 220 CMR 272, up to $132 to tow and $35 a day to store. We are not the tow company and we do not pretend to be. What we do is connect property managers, HOAs and retail landlords with local operators who follow that law, and help them get the signage and the written police notice right.

First work out who towed it, because there are three different answers. If a private property had it towed, ask the police in that jurisdiction where it went and photograph the lot signs, because without posted signs and written police notice the tow company must release the car free under M.G.L. c. 266 s. 120D. If the City of Boston towed it, check the lookup at cityofboston.gov/towing/search or call the Boston Police tow line at 617-343-4629; the car is at the city lot at 200 Frontage Road, where the published fee is $90 to tow and $3 an hour up to $15 a day to store, cash or major card. If a suburb towed it, call that town directly, because its impound and its administrative fee are its own, capped by the state at the 220 CMR 272 maximums.